So, when your customer says “I’m not in a Rush or in a Hurry to have this job completed” do they really mean: “I’d like this done sooner rather than later”?
There’s no secret or surprise of the customer waiting for the last minute to rush to have something repaired or replaced after a month or even a year of procrastinating. They all of a sudden get this itch to have it done NOW – no exceptions.
What do you do?
How do you set your and your customers expectations?